Service Coordinator – Remote across the US
- KU Consulting
- May 13
- 2 min read
DUTIES AND RESPONSIBILITIES
DIRECT SERVICES SCHEDULING
Scheduling of monthly Preventive Maintenance (PM's) with clients.
Scheduling of T&M job assignments with clients.
Ensuring properly skilled Field Service Engineer (FSE) is on site for all jobs.
Management of the salesforce.com FSE calendar.
Confirmation of weekly scheduled events & scope with clients, vendors and FSE's.
Schedule confirmation including, date, time, SCOPE, equipment & scheduled technicians to avoid scheduling mishaps or FSE's being turned away from site.
Updating of weekly FSE On Call schedule.
Balancing FSE schedules and managing weekend overtime.
Managing FSE training schedule.
Handling emergency calls, dispatching FSE, updating case, coordination with client through to completion of case.
Check parts status prior to scheduling and confirming to ensure job will be completed on time.
Work closely with client POCs at multiple levels to develop annual schedules and refine as needed.
Ensuring a Method of Procedure document (MOP) is in place with client if needed.
MANAGED MAINTENANCE SCHEDULING
Schedule subcontractors for Managed Maintenance Agreements.
Ensure subs show up on time.
Ensure subs complete paperwork.
FIELD SERVICE REPORTS (FSR) | General.
Issuing FSR's to lead technicians.
Tracking FSR completion by FSE's.
Linking FSR to billable opportunities.
Issuing FSR Reports to clients when requested.
FIELD SERVICE REPORTS | Subcontractors
Obtain vendor reports and uploading to salesforce.com CRM.
Linking FSR to billable opportunities.
FIELD SERVICE REPORTS | Follow Up Required
Reviewing action items from FSR's for necessary follow up.
QUOTES & JOB MANAGEMENT
T&M Quotes and Job Management.
Ensuring an order is in place for all dispatch/scheduling requests.
Obtaining a PO when necessary for emergency service requests or kicking back to sales.
Responsible for order documentation on schedule events and FSRs.
Obtaining security access, Certificate of Insurance (COI's) for subcontractors.
Responsible for verifying all necessary documentation is in place before confirming scheduling.
GENERAL ACTIVITIES
Answer service hotline during business hours.
Work well with co-workers and departments to streamline and improve operations and delivery to our customers.
Host virtual meeting with internal stakeholders weekly to review upcoming events, obstacles, and requests for rework.
Maintain professional looking work area at all times.
All other duties assigned.
EDUCATION AND EXPERIENCE
Strong customer service and phone communication skills a must
Must be able to multitask and manage multiple urgent items simultaneously
High school diploma or the equivalent
Ability to read and comprehend instructions and information
Ability to use Microsoft Office Program
Ability to use/learn Salesforce (CRM) / Skedulo schedule platform
Two to Three years of experience in a dispatch/scheduling position a plus
Excellent communication and coordination skills
Sustain a professional personal appearance
Base Salary of $60K-$65K – Previous experience with scheduling/dispatching and an understanding of the Critical Power industry is required.
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