Director of National Scheduling & Coordination – Remote across the US

This position reports to the VP, Business Operations and is responsible for directly leading the scheduling and maintenance coordination team, across the country. The Director of National Scheduling and Coordination will leverage industry knowledge to guide and support the evolving needs of the business. This position will work closely with multiple internal teams to maintain quality standards, optimize resource utilization and drive excellence.

DUTIES/ RESPONSIBILITIES

LEADERSHIP RESPONSIBILITIES

• Work closely with other leaders to drive the strategic goals of the company in relation to business process, efficiency, profitability, and client satisfaction.

• Establish meeting schedules with reports and leadership to maintain an actionable task list by region.

• Develop, run, and support regional meetings around planning.

• Support regional FSE meetings.

• Provide Executive level staff reports and updates on a requested basis.

• Assist management with FSE recruiting needs based on the viewpoint of the scheduling team.

• Collaborate with HR and recruiting firms to fill open positions as the need arises.

• The Director, National Scheduling and Coordination shall perform any other duties assigned to fulfill the Company's objectives, as assigned by management.

PERSONNEL MANAGEMENT

• Manage and enhance Annual performance reviews for direct reports and support regional managers reviews of coordinators to include compensation reviews and budgeting for all personnel in collaboration with the HR team.

• Review and approve expenses for coordinators to ensure compliance to standards.

• Review and approve PTO requests to ensure proper coverage and support.

• Track and report on team effectiveness, while establishing clear metrics for success.

• Collaborate with operations leadership to improve efficiency and balance of life for field personnel.

PROJECT MANAGEMENT

• Evaluate Scheduling software, congruent with Salesforce and recommend future enhancements for the Scheduling Team.

• Establish fair and measurable metrics to track team member success. 

• Oversee large Client rollouts in partnership with Sales ensuring timing of services are delivered.

• Coordinate with Recruiting and Director of National Field Service to analyze hiring needs for the field.

CUSTOMER SERVICE

• Provide support to the sales and operational teams by reviewing new RFPs and equipment lists for labor requirements.

• Utilize client feedback to build and incorporate lessons learned for continuous improvement.

• Attend meetings at customer sites, when requested.

• Attend internal & external meetings as needed for general planning, account reviews, kickoff, onboarding, and incident review.

QUALIFICATIONS

• Related experience is preferred in excess of 10 years; or equivalent combination of education and experience.

• Able to work independently and problem solve with minimal assistance.

• Must be able to effectively present information, orally and written, and respond to questions from manager groups, boards, clients, customers, and general public.

• Must be proficient with job-related software and computer applications to consistently perform duties or requirements of the position.

• Must be able to give, receive and analyze information, prepare written materials, and articulate goals and action plans.

• Must be able to deal with a variety of people in varying situations with tact and diplomacy.

• Positive attitude and willing to assist as needed.

• Requires working both inside and outside the office with some irregular working hours.

• Acts in a leadership capacity to gain understanding, support, and effective actions of others to achieve objectives.

• Sets and maintains high standards.

• Builds collaborative team atmosphere.

• Takes charge and responds appropriately to unexpected situations.

• Develops relationships that enhance understanding, respect, and communication.

• Deals effectively with conflict. Works as a team player. Displays fairness towards all subordinates.

• Manage and assist in coordinating efforts between support departments within the organization.

• Communicates clearly, accurately, professionally, thoroughly, and effectively.

• Uses resources to maximize productivity and efficiency.

• Plans, sets goals, and develops strategies to meet goals.

• Efficiently uses time and energy. Proficiency at improving work methods and procedures as a means toward greater efficiency.

Base Salary of $100K-$115K - 10+ years of scheduling and coordination experience in the Critical Power industry is required.