Senior UPS Field Engineer - Jaffrey, NH/New England

Pay: $55 per hour depending on experience and OEM certifications, plus overtime at 1.5x, on-call premium, and annual performance bonus. 

Location: Based out of our Jaffrey, NH shop. Field-based across New England - you are home most nights. 

We are a New England-based provider of critical power services. We install, maintain, test, and monitor batteries, UPS systems, DC plants, PDUs, and related equipment for hospitals, data centers, utilities, government agencies, financial institutions, universities, and manufacturers. We are OEM-agnostic, and are a Toshiba Authorized Service provider. 

Role Overview: We are looking for an experienced Senior Field Service Technician to be one of the senior technical people on our team. You will run start-up, testing, troubleshooting, preventive maintenance, and emergency response on UPS, battery, and other critical power equipment across our New England territory – and you will mentor and sign off on the work of our junior technicians. This is a hands-on role with real autonomy: you will be the face of Real Power in front key customers, and your judgment on what a customer needs will carry weight with the owner of the business. Work must be completed efficiently and to the highest standards. 

Responsibilities: 

• Commission, maintain, and provide emergency support on UPS systems, battery plants, PDUs, and STS at customer sites across our New England territory.

• Perform and manage battery load, impedance, and capacity testing; interpret results and make replacement recommendations.

• Perform commissioning-focused design reviews, prepare commissioning test procedures and reports, and coordinate and oversee on-site testing.

• Attend periodic training on various OEM units and Standard Operating Procedures (SOPs) and maintain certifications.

• Troubleshoot equipment issues, leveraging manufacturer technical support as necessary.

• Participate in the development of Methods of Procedures (MOPs) and be expected to consult with supervisor(s) concerning unusual problems and developments. Supervise and train other service technicians.

• Mentor, train, and supervise junior technicians, including field coaching and sign-off on their work.

• Complete Field Service Reports and site documentation accurately and in a timely manner.

• Identify service, repair, and upgrade opportunities on site and bring proactive recommendations back to the customer and to our sales team.

• Participate in the on-call rotation supporting 24/7 emergency response.

At our company, we value honesty, a positive attitude, and a strong work ethic above all. If you're passionate, eager to learn, and willing to grow with us, we’d love to hear from you. On-the-job training can be provided. 

Requirements: 

• Preferably 5-10+ years of experience in the critical power industry and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s, STS, etc.

• Strong verbal and written communication skills, as well as customer relationship-building skills.

• Valid driver's license and a driving record acceptable to our insurance carrier.

• Working knowledge of, or the demonstrated ability to learn, OEM equipment specifications.

• Ability to work independently, exercise judgment on site, and be resourceful.

• Ability to lift up to 50 lbs. regularly and up to 100 lbs. occasionally (team lift or mechanical assist above that), and to bend, kneel, climb ladders, and work in mechanical and electrical rooms.

• Knowledge of general computer hardware & software applications.

• Ability to pass a pre-employment drug screen and background check.

• Availability for scheduled off-hours, weekend, and overnight work, and for the on-call rotation 

Preferred (not required): 

• Technical degree, military electronics training (e.g. Navy EM/ET), or a completed electrical apprenticeship.

• Experience mentoring, training, or leading other technicians. 

Schedule: 

• Monday to Friday 

• Overtime available and paid at 1.5x 

• Scheduled weekend, shutdown, and overnight work as needed, plus on-call rotation