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Field Service Engineer - Remote Position

The UPS Field Service Engineer applies diversified knowledge of the power electronics industry to complete start-up, testing, troubleshooting, operations and maintenance work of UPS and related critical power equipment. The FSE will be home based and dispatched to customer sites as required.

Specific Duties

  • Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within the regional coverage area

  • Performs commissioning-focused design reviews, prepares commissioning test procedures and reports, coordinates and oversees on-site testing

  • Involved in preventive maintenance, emergency response, equipment start-up and/or field modifications

  • Attends periodic training at the company’s headquarters on various OEM units and Standard Operating Procedures (SOPs) which includes testing equipment and/or rebuilding older systems

  • Troubleshoots issues with the technical-support group related to maintenance or operation of equipment

  • Participates in the development of Methods of Procedures (MOPs) and be expected to consult with supervisor(s) concerning unusual problems and developments.

Job Requirements

  • Preferably 3-5+ years experience in the critical power industry and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s, STS, etc.

  • Utilizes hand tools and test equipment to perform work

  • Requires excellent verbal, written communication skills & customer relation skills

  • Must be able to provide high level of quality customer service

  • Must be able to complete Field Service Reports in a timely manner

  • Requires knowledge of equipment manufacturer’s specifications

  • Ability to work independently and exhibit resourcefulness

  • Must be able to perform repeated bending & lifting of up to 100 lbs. during certain procedures

  • Must be able to provide necessary pro-active recommendations to clients

  • Candidate must be willing to work nights & weekends when necessary

  • Knowledge of general computer hardware & software applications

  • Previous 3rd Party UPS experience a plus

  • UPS OEM factory training or experience in Liebert / Emerson / Vertiv , APC / MGE / Schneider , or Eaton / Powerware , a MUST

  • Technical degree a plus

  • Previous military experience and training a plus

Educational Background

Technical graduate of a two-year accredited technical school in an engineering/technical field -OR- Three to five years of technician experience in related power electronics field or industry


$85K-$120K. Previous UPS field service or Critical Facilities experience required.


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