Technical Support Specialist – CNC Equipment – Madison, WI

Are you the kind of technical professional who enjoys connecting with milling machine owners who want to make things? Do you have a drive to work with colleagues who have diverse professional experience that complements your own? Do you want to work for a small company where you have the freedom to work with established and new technologies, supporting, troubleshooting, documenting, and providing input to product improvements?


If so, we want to hear from you!


Our story is all about helping people make things. We empower ideas. We make affordable, precise tools and support them with top notch software, customer service, and educational resources. We’re committed to being the best CNC equipment provider to research and development departments, prototyping shops, educational institutions, makerspaces, and small production facilities. We work hard and play hard, and we’re looking for people with a similar attitude.

Responsibilities


You, our future Technical Support Specialist, technical wizard and customer communication guru will be an integral part of our business. You’ll be responsible for supporting our customers in operating, optimizing and troubleshooting our machines. Your daily work will involve working with our customers via email, telephone and video. You will work with new products investigating and documenting procedures that customers will love because they are clearly described and easily understood, because you’ve been there. Though you possess a great deal of technical knowledge, you will learn new things from your colleagues which add to your technical acumen.


Minimum Qualifications

  • 1 year of demonstrable experience a technical field troubleshooting electrical circuitry

  • Experience in manufacturing, machining or CNC operation

  • Background in making things, whether for work or hobby

  • Ability to thrive in an environment that’s less structured than larger companies

  • Willing to travel on occasion to customer sites for assembly or repairs

  • Preferred Additional Qualifications

  • Electrical / electronic troubleshooting

  • Previous customer support experience in a technical environment

  • Strengths and Interests

  • Strong electrical trouble shooting skill

  • Intellectual curiosity and interest in making things

  • Willingness to share knowledge and help others

Salary

$50K-$60K.


*This role can be 100% remote as long as the employee can do on-site training in the Madison, WI office as well as be able to make special company event/meetings (I.E. the candidate needs to be local but can work remote).

*Previous experience with CNC equipment or electrical/mechanical troubleshooting is required.

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