Strategic Account Manager - Remote Position
POSITION DESCRIPTION
Facilitate T&M and FSR Follow Up requests and oversee Inside Sales representative action items for proposal generation, ensure a proper financial review is completed before client submission, and follow-up to close business as needed.
Responsible for cultivating new opportunities within the account base
Responsibility for tracking e-calls within client base, during the event through completion, and follow-up with the client when the event is completed with a recap and for closure from the client.
Coordinate conference calls with customer and subcontractors to ensure proper scope of work and timely job completion.
Ensure CRM is updated to reflect proper forecast throughout the sales process for financial metrics.
Collaborate with Scheduling department to ensure client requests are managed to the best of our abilities.
Assist Accounting department to resolve billing disputes on weekly AR report and ensure accounts are kept current.
Stay current on all scheduled work and ensure if any challenges arise that you act as the point person to communicate with the customer.
Coordinate and attend kick-off calls with Operations and Outside Sales for new customers.
Assist with the development and growth of the Inside Sales team.
Escalation support for the Inside Sales, Outside Sales, and Field Ops teams on assigned accounts.
Work well with co-workers and departments to streamline and improve operations and delivery to our customers.
Respond to all inquiries and requests within a timely manner and communicate approximate lead-time for quote turn around.
Education and Experience
Minimum 5 years’ experience in a mission critical service sales position
Strong verbal and written communication skills
Flexibility to work overtime
Responsible, dependable and organized work habits
Knowledge of Salesforce CRM a plus
Proven track record of exceeding personal quotas and/or team quotas
Previous experience in the Critical Power industry is required
Salary
$80K-$100K + Bonus