The Relationship Manager will serve as the secondary contact for a specified block of retirement plans and is accountable for the overall deliverable to clients. In conjunction with the lead advisor, this role will provide service to our existing clients, resolve complex operational and compliance issues. Must understand all aspects of plan design, customer service and internal reporting. Relationship Manager will be responsible for coordinating quarterly reporting for all Retirement Clients, meeting minutes and ongoing client projects. Relationship Manager manages daily communications with internal and external parties to maintain, retain and develop strong client relationships; manages and coordinates plan administration with Service Provider; participate in client meetings and conference calls; proactively maintains plan issues and addresses these items within the required time frames.
Participates in day-to-day communication with clients and/or coordinates conference calls and meetings to consult and assist client with questions or issue resolution.
Responsible for centralizing quarterly report generation
Coordinate and manage input or imports data into multiple reporting engines and spreadsheets.
Completes routine monthly and quarterly deliverables, to both internal and external clients.
Typical projects may be related to: plan set-up, plan documents, contributions, loans, distributions, enrollment, coordination of plan-level contact or plan changes, product changes, fund adds/eliminations, plan amendments, statement narratives, statement reviews, banking/division/pay center changes, forms customization or updates, pricing changes/recoveries. Supports product pricing, projections and annual reconciliation. Help prepare forecasts and analyze trends.
Ensure the highest level of customer service and satisfaction
Proactively assist the team in streamlining services, implement new application and software, product enhancements and new Fiduciary Vault.
Coordinate production and/or rollout of custom or specialized reporting for clients as required. Assist CFO in pulling data to distribute quarterly billing
Acts as a resource and guides and advises (trains and mentors) less experienced staff.
Other duties as assigned
Bachelor’s degree required
Requires FINRA Series 6 & 63 & applicable state licenses within the established timeframe
Minimum three (3) years relevant financial services industry experience
Comprehensive industry knowledge essential
Demonstrated investment product skills
Demonstrated effective communication and presentation skills
Basic personal computer skills including Microsoft Word, Excel, PowerPoint and Outlook
Salesforce experience preferred
Must have face-to-face experience preferably in a field structure environment.
Must be a team player and willing to be flexible in a growing company.
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: Bachelor's degree (4-year degree)
Base salary of $70K-$90K + Bonus.