Project Coordinator - Madison, WI

Job Purpose:

The Project Manager is responsible for managing customer projects, serving as a primary contact to external and internal customers. As Project Manager assure that all customer expectations are met or exceeded in a cost effective and timely manner. The Project Manager also acts as customer advocate in all product teams to assure a continuing focus on customer satisfaction and product improvement.


Essential Duties and Responsibilities:

  • Review and plan schedules for customer projects serving as a liaison between customers, product team members, and team leads to assure:

  • The customers’ needs and expectations are met.

  • Work moves through the team efficiently and within budget.

  • Customer projects are on time and accurate.

  • Manage customer projects in accordance with the following company policies and procedures:

  • Create and update job tickets and tasks with accurate information.

  • Generate quotes, purchase orders, and order confirmations as required.

  • Gather and confirm project specifications and prices.

  • Understand customer needs and recommend ways our products and services can benefit end users’ needs.

  • Receive questions and concerns from external and internal customers; troubleshoot and resolve problems.

  • Take customer service and support to continually higher levels of performance.

  • Emphasize the need for quality in the work performed by your team to avoid spoilage and churn.

  • Collaborate with team members in pro-actively seeking new and better ways to perform job tasks.

  • Work with leadership to develop, improve and document processes.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required, but is not meant to be all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience:

  • Bachelor’s degree in related discipline; or combination of related education and experience.

  • Experience working within a Software as a Service (SaaS) model.

  • Experience working with a content management system (CMS).

  • Proficient in MS-Word, MS-Excel, Acrobat, Outlook, Windows operating systems.

  • Experience with HTML text editor software and graphic/photo editing software (Photoshop, InDesign, and Illustrator).

  • Experience managing multiple projects, while making quick decisions through troubleshooting.

  • Ability to work cross-functionally through the company.

  • Demonstrated curiosity for technology and the ability to learn and apply new technology – Using a variety of applications both in and out of the workplace.

Desired Skills:

  • Experience with cross-media products, digital and print.

  • Experience with planning and/or designing web-based projects or print.

  • Familiarity with databases and database management.

  • Ability to learn new software quickly and self-teach

  • Experience working in a collaborative environment.

Mental Requirements:

  • Reading, writing, and calculating

  • Interpersonal skills

  • Reasoning/analysis

  • Work with minimal supervision

Equipment/Tools Used:

Personal computer, phone, calculator, Microsoft Office Suite, OMS


Physical Requirements: Light work (lift 10 lbs): Occasional – Office equipment and supplies

Medium work (lift 15-25 lbs): Occasional – Boxes of manuals, books, etc.


Travel Frequency:

None


Salary

$50K-$60K

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