Medical Service Rep/Field Trainer - Michigan

Base salary of $60K + Bonus. This role is based out of Kalamazoo, MI and involves travel to clients on-site throughout southern Michigan. Candidates need to live in southwest/southcentral Michigan.


Are you looking to play a critical role in improving people’s lives?

Do you want to join a company that is positively changing the drug testing of tomorrow?

As a Medical/Therapeutic Field Training and Service representative, you will:

  • Assist with onboarding and ramping up of new therapeutic accounts partnering with a company representative by following a call plan. These in-person calls may include lab result reviews, training, and answering laboratory and oral fluid questions, supporting Medical practices with excellent medical data.

  • Create opportunities to increase the volume of patient tests performed by customers. Driving is required.

  • Coordinate visits to customers for Sales Rep and yourself. May be asked to represent our company at trade shows and other medical opportunities.

  • Train new accounts on our systems including specimen collection and submission, use of web portal and therapeutic value of oral fluid results.

  • Complete client onboarding with primary focus on the New Account to Customer conversion process, and the customer retention process.

  • Support Customer Service during heavy demand periods answering phone calls and emails regarding drug testing results, specimen processing and our drug testing process.

  • Update and maintain customer files in Salesforce including records of customer inquiries. Always maintain HIPAA compliance.


How will you impact the company?

  • You build customer trust and bringing relevant medical value to their therapeutic practices.

  • You drive us to reach our sales goals by being accountable for your work.

  • You improve our relationships, effectiveness, and retention of our therapeutic customers.

  • You build a positive brand for FFL as we expand our markets.

  • You create a culture of success, high performance, and happiness.


What valuable experience and skills will you bring to the table?

  • You have earned a bachelor’s degree in clinical allied health, health administration or related medical field required, and two (2) to four (4) years proven customer support and/or sales success in a clinical healthcare, medical practice or related environment.

  • You have a record of building and maintaining customer relationships and training customers on services.

  • You possess excellent interpersonal and organizational skills, proactive problem solving, successful planning and prioritizing of projects and tasks, and accuracy in proofreading communications and materials.

  • You have knowledge of Microsoft Office and contact management system, Salesforce a plus.

  • You have experience in a laboratory/medical environment preferred. Great driving record. HIPAA training.


What do we offer you?

  • A competitive salary with comprehensive benefits, including medical, dental, vision, disability, life and 401(k) with company match.

  • To be a driver of our vibrant and intentional culture by participating on our Duck Squad.

  • The role of a vital participant in our business model run on the EOS (Entrepreneurial Operating System).


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