Medical Service Rep/Field Trainer - Michigan

Base salary of $60K + Bonus. This role is based out of Kalamazoo, MI and involves travel to clients on-site throughout southern Michigan. Candidates need to live in southwest/southcentral Michigan.

Are you looking to play a critical role in improving people’s lives?

Do you want to join a company that is positively changing the drug testing of tomorrow?

As a Medical/Therapeutic Field Training and Service representative, you will:

• Assist with onboarding and ramping up of new therapeutic accounts partnering with a company representative by following a call plan. These in-person calls may include lab result reviews, training, and answering laboratory and oral fluid questions, supporting Medical practices with excellent medical data.

• Create opportunities to increase the volume of patient tests performed by customers. Driving is required.

• Coordinate visits to customers for Sales Rep and yourself. May be asked to represent our company at trade shows and other medical opportunities.

• Train new accounts on our systems including specimen collection and submission, use of web portal and therapeutic value of oral fluid results.

• Complete client onboarding with primary focus on the New Account to Customer conversion process, and the customer retention process.

• Support Customer Service during heavy demand periods answering phone calls and emails regarding drug testing results, specimen processing and our drug testing process.

• Update and maintain customer files in Salesforce including records of customer inquiries. Always maintain HIPAA compliance.

How will you impact the company?

• You build customer trust and bringing relevant medical value to their therapeutic practices.

• You drive us to reach our sales goals by being accountable for your work.

• You improve our relationships, effectiveness, and retention of our therapeutic customers.

• You build a positive brand for FFL as we expand our markets.

• You create a culture of success, high performance, and happiness.

What valuable experience and skills will you bring to the table?

• You have earned a bachelor’s degree in clinical allied health, health administration or related medical field required, and two (2) to four (4) years proven customer support and/or sales success in a clinical healthcare, medical practice or related environment.

• You have a record of building and maintaining customer relationships and training customers on services.

• You possess excellent interpersonal and organizational skills, proactive problem solving, successful planning and prioritizing of projects and tasks, and accuracy in proofreading communications and materials.

• You have knowledge of Microsoft Office and contact management system, Salesforce a plus.

• You have experience in a laboratory/medical environment preferred. Great driving record. HIPAA training.

What do we offer you?

• A competitive salary with comprehensive benefits, including medical, dental, vision, disability, life and 401(k) with company match.

• To be a driver of our vibrant and intentional culture by participating on our Duck Squad.

• The role of a vital participant in our business model run on the EOS (Entrepreneurial Operating System).