Inside Sales Critical Power Rep - Remote Position

The Inside Sales Critical Power Representative is responsible for activities that directly support the sales group relating to all accounts.


Specific Duties:

ACCOUNT MANAGEMENT

  • Maintain the day-to-day relationships with all assigned account Facility Managers and associated site team

  • Assisting with handling emergency calls (e-calls), updating cases, and coordinating with clients to completion of cases.

  • Manage customer access requests for customer portal.

  • Preparing Annual/Quarterly Business Review presentations for the sales team.

  • Collaborate with Scheduling department to ensure client requests are managed to the best of our abilities.

  • Work well with co-workers and departments to streamline and improve operations and delivery to our customers.

  • Responsibility for tracking e-calls within client base, during the event through completion, and follow-up with the client when the event is completed with a recap and for closure from the client.

  • As needed, coordinate conference calls with customer and subcontractors to ensure proper scope of work and timely job completion.

  • Stay current on all scheduled work and ensure if any challenges arise that you act as the point person to communicate with the customer.

  • Respond to all inquiries and requests within a timely manner and communicate approximate lead-time for quote turn around.


FIELD SERVICE REPORTS (FSR’s) | Follow-Up Required

  • Reviewing action items from FSR’s for necessary follow-up.

  • Reviewing Material Request Notifications for necessary follow-up.


QUOTES & JOB MANAGEMENT

  • Complete ownership of the entire sales process to include opportunity research, proposal creation, proposal submission and routine follow up to closure.

  • Maintain status updates via CRM system (Salesforce)

  • Order entry for all Closed Won opportunities, including:

New Contract and Renewal Contract Quotes.

T&M Quotes and Job Management:

Ensuring an order is in place for all dispatch/scheduling requests.

Obtaining a PO when necessary for e-calls.

Responsible for order documentation on scheduled events and FSR’s.

  • Schedule all managed maintenance events with customer and vendor.

  • Source and procure all materials required to complete the quoted job

  • Review vendor invoices related to materials and labor needed for job

  • Assist sales and field operations with ad-hoc projects and analyses.


Requirements

  • Proficiency in Microsoft Office with emphasis on EXCEL applications

  • Strong verbal and written communication skills

  • Flexibility to work overtime

  • Responsible, dependable, and organized work habits

  • Knowledge of Salesforce CRM a plus

  • Experience with a national service organization a plus

  • Previous sales experience a plus


Education/Experience

  • Associate degree in Supply Chain Management, Finance or Business Administration or equivalent experience

Salary

55K-$62K + Bonus of $5K-$10K

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