Director, Inside Sales - Remote Position
The Director, Inside Sales is responsible for optimizing the performance of the Inside Sales Support teams and managing sales activities to ensure KPI goals are met each day. Inside Sales Support is comprised of Strategic Account and Enterprise Account teams who are tasked with creating opportunities for existing accounts and growing revenue from active customers to exceed quarterly sales goals for each territory.
The Inside Sales Manager reports directly to the VP, Sales and has routine contact with the other members of the Sales Team and Executive Team.
Job Description
Inside Sales Team Development / Mentoring:
Recruit, hire, develop, train, coach, and motivate a team of Inside Sales Representatives (ISR)
Oversee all ISRs supporting captured customers
Develop effective benchmarks for optimum team performance
Ensure that the ISR team meets their budgeted growth goals
Instill sense of urgency within the ISR team to ensure all customer needs are addressed in a timely manner
Delegate account management tasks as you see fit
Proposal Management:
Coordinate and attend kick-off calls with Operations and Outside Sales for new customers
Manage the facilitation of T&M proposals derived from Field Service Reports (FSR) recommendations
Oversee proposal generation from customer requests
Ensure a proper financial review is completed before proposals are submitted to customer
Project Management:
Oversee ISR team to coordinate calls with customers and subs to ensure proper SOW execution and timely job completion
Oversee ISR team for management of emergency calls within customer base during the event and through completion
Direct ISR team to perform follow-ups with the customer upon completion of an event with proper close-out of case to ensure customer satisfaction
Collaborate with the Scheduling department to ensure client requests are managed to the best of our availability to stay current on all scheduled work
Act as the escalation support person to communicate with the customer for any challenges that arise during e-calls
Provide escalation support for the Inside Sales, Outside Sales, and Field Ops teams on assigned accounts
Sales Management:
Responsibility for cultivating new opportunities within the account base
Ensure effective prospecting and pipeline development to increase pull-through business
Travel, as required, to visit current customers to foster future business growth
Assist Accounting department with resolution of billing disputes and ensure accounts are kept current
Other duties as assigned by management
Education and Experience
Minimum 5 years’ experience in a mission critical service sales position
Strong verbal and written communication skills
Flexibility to work overtime
Responsible, dependable and organized work habits
Knowledge of Salesforce CRM a plus
Proven track record of exceeding personal quotas and/or team quotas
Salary
Base Salary is DOE + Bonus