
CNC Technical Specialist - Remote
Base Pay of $55K-$70K. This role is 100% remote and candidates can be located anywhere in the continental US.

Are you an experienced machinist, technician, or engineer who likes pushing CNC machines to their limits? Do you like helping newer operators learn their way around CNC machines? Do you enjoy collaborating with other technical experts on new machines and accessories? If so, we want to hear from you!
Responsibilities
You, our future full-time Technical Specialist, will be a key member of the Technical Support team. You’ll be the person responsible for providing technical support to and building positive relationships with our customers, who range from R&D engineers to hobbyists. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Up to about five percent of your time may be spent traveling. Main responsibilities include:
Helping customers, by phone and email, select the best machines and accessories for their applications, and troubleshooting any operational issues
Teaming up with other technicians to solve problems and share expertise to help form a well-rounded group
Independently and collaboratively developing new products, including prototyping, testing, and serving as subject matter experts for product-specific technical content
What Your Resume Says
3 to 10 years’ troubleshooting experience in a customer service or production environment
Background in making things, whether for work or hobby
Knowledge of and experience with CNC machinery, machining, and machine processes
Electrical aptitude and electrical troubleshooting experience required
Demonstrated ability to work with a variety of personalities to effectively respond to and resolve technical situations over the phone
Demonstrated analytical, problem-solving, and interpersonal skills
Your Strengths
Personable, positive, and fun to be around; you have a sense of humor
Strong customer-care philosophy
Intellectual curiosity and a willingness to share knowledge and help others
Excellent written and verbal communication skills
Highly organized
Ability to work independently and in a team atmosphere
Ability to thrive in an environment that’s less structured than larger companies
Icing on the Cake
Familiarity with the machining community, including social media groups and other hackerspace, maker, or educational communities