The Sales Associate is responsible for achieving inside sales revenue goals by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customer’s buying experience. May own a book of accounts.
Obtains orders by answering telephone calls, verifying and entering items, transferring orders to fulfillment, explaining stock-outs and expected delivery dates.
Reports industry trends, competitive pricing and customer feedback to management
Collaborates with Outside Sales to ensure customer satisfaction
Increases orders by suggesting related items, explaining features, and checking customer’s buying history
Opens customer accounts by obtaining customer agreement, collecting customer information and extending credit
Owns, qualifies and develops opportunities passed from marketing, outside sales, national accounts
Keeps abreast of new products
Identifies ways for continuous improvement of processes
Prepares, generates and follow up on verbal or written quotations to secure orders or determine reason for loss of order.
Maintains customer product discounts through branch price sheets and/or Distribution System price file maintenance screens; including maintenance of appropriate cost files to ensure accuracy of automated supplier claims.
Investigates deductions made by customer when paying invoices, obtaining necessary information for management to make a determination of whether credit is to be issued or letter to be written. Prepares replies, credit forms (such as RMA, price adjustment) and/or entering the credit transaction into Distribution System.
Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date. Maintains Distribution System back order report, associated customer expediting report/notices, and customer notification, as required.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of electrical, construction or mechanical products preferred
Ability to perform multiple tasks simultaneously
Familiar with Microsoft Office, and ability to perform basic computer skills
Ability to prospect and market concepts to existing and potentially new accounts
Ability to work in a team environment
Ability to communicate clearly, both verbally and in written form
Attention to detail
Ability to interpret complex information
Ability to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations, maintain constructive working relationships despite disagreement
Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues
Ability to influence others
Ability to prepare for emerging customer needs
Technical aptitude for equipment and service related issues
1-2 years inside sales in either electrical or industrial construction equipment
Experience in telephone sales or business development with proven track record of achieving revenue goals
We offer a competitive compensation and benefits package including medical, dental, vision, life, AD&D, paid time off (PTO), 401k, tuition reimbursement, STD/LTD, Legal assistance and more.
USD 35000 - 50000 Per Year